Effective Date: April 1, 2026

Privacy policy

At PSP.PRO, we are committed to protecting personal data and handling it transparently and securely. This Privacy Policy explains what personal data we collect, how we use it, when we share it, how long we keep it, and the rights available to you when you visit our website, contact us, request information, or use our services.

1. Who we are

PSP.PRO is the controller of the personal data described in this Privacy Policy, unless stated otherwise.

Legal entity: [Full legal entity name]
Registered address: [Registered address]
Privacy contact: [privacy@psp.pro]
Support contact: [support@psp.pro]

If applicable, add:

Data Protection Officer: [DPO contact]
EU/UK Representative: [Representative details]

2. What personal data we collect

Depending on how you interact with us, we may collect:

  • identity and contact details, such as your name, work email, phone number, company name, and country;

  • account and login information;

  • business and onboarding information, including company details, processing volumes, and compliance-related information;

  • transaction and operational information connected to the services we provide;

  • technical information such as IP address, browser type, device information, and log data;

  • communications, including contact forms, emails, and support requests;

  • cookie and similar technology data.

3. How we collect personal data

We collect personal data:

  • directly from you, when you complete forms, contact us, request a demo, or use our services;

  • from your organisation, where your employer or business provides information for onboarding or account access;

  • automatically, through website and platform usage;

  • from service providers, partners, or public sources where reasonably necessary for verification, compliance, fraud prevention, or legal obligations.

4. How we use personal data

We use personal data to:

  • provide, operate, and improve our website, platform, and services;

  • create and manage accounts;

  • onboard customers and verify eligibility;

  • process payments, payouts, settlements, and related operational services;

  • respond to enquiries and provide support;

  • monitor, secure, and improve system performance;

  • detect and prevent fraud, misuse, and unauthorised activity;

  • comply with legal, regulatory, tax, and compliance obligations;

  • send service-related communications and, where permitted, marketing communications.

5. Lawful bases for processing

Where UK GDPR, EU GDPR, or similar laws apply, we rely on one or more of the following lawful bases:

  • Contract — where processing is necessary to provide services or take steps before entering into a contract;

  • Legal obligation — where processing is necessary to comply with applicable law or regulation;

  • Legitimate interests — where processing is necessary for operating, securing, improving, and supporting our services and business;

  • Consent — where required by law, including for certain marketing or cookie-related activities.

You must identify a lawful basis for each processing purpose and include that basis in your privacy information. 

6. How we share personal data

We may share personal data with:

  • PSP.PRO group companies and affiliates;

  • payment, banking, hosting, cloud, analytics, communications, and infrastructure providers;

  • identity verification, fraud prevention, and compliance partners;

  • auditors, insurers, legal advisers, and professional service providers;

  • regulators, courts, law enforcement, and other authorities where required by law or necessary to protect our rights.

We do not sell personal data for money.

7. International transfers

Your personal data may be transferred to and processed outside your country. Where required by law, we use appropriate safeguards for those transfers, such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms. EU rules require safeguards when personal data is transferred outside the EEA. 

8. Data retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including to provide services, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect our business.

If you do not use fixed retention periods, you should explain the criteria used to decide how long data is kept. 

9. Data security

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, misuse, loss, alteration, or disclosure. These measures may include access controls, encryption, monitoring, logging, and security procedures appropriate to the services we provide.

10. Your rights

Depending on your location and applicable law, you may have the right to:

  • request access to your personal data;

  • request correction of inaccurate or incomplete data;

  • request deletion of your personal data in certain circumstances;

  • request restriction of processing;

  • object to certain processing;

  • request data portability where applicable;

  • withdraw consent where processing is based on consent;

  • lodge a complaint with a supervisory authority or regulator.

Privacy notices should explain what rights people have and how they can complain. 

11. Marketing communications

Where permitted by law, we may send you updates about our services, products, and insights. You can opt out at any time by using the unsubscribe link in the message or by contacting us directly.

12. Cookies

We use cookies and similar technologies to operate our website, understand usage, improve performance, and support communications and marketing where permitted. For more information, please see our Cookie Policy.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. When we make material changes, we will update the “Last updated” date and provide notice where required.

14. Contact us

If you have questions about this Privacy Policy or how we handle personal data, contact us at:

PSP.PRO
[Full legal entity name]
[Registered address]
[privacy@psp.pro]